Return & Exchange Policy

At Hoor Collections, we are committed to ensuring your complete satisfaction with our products. Please review our policy below regarding returns and exchanges:

No Refunds

We do not offer refunds for any purchases.

Exchange Policy

Exchanges are only provided under the following conditions:

• The product received is broken, defective, rusted, or incorrect.
• The exchange request must be submitted within 48 hours of delivery. No claims will be accepted after this period.

How to Request an Exchange

To initiate an exchange, please follow these steps:

• Provide Proof: Send clear photos/videos of the damaged, defective, or incorrect product.
• Contact Us: Reach out to our customer support team via:
• Phone: +92 302 0128996
• Website: Contact Page

Once approved, we will arrange for a replacement.

Non-Exchangeable Situations

• Products damaged after delivery due to misuse or mishandling.
• Claims without valid proof (images/videos).
• Requests made after the 48-hour window.